Help
Frequently asked.
Delivery
We deliver across Greater Cape Town within 24–48 hours after WhatsApp confirmation.
Yes — courier nationwide is arranged on request. Pricing confirmed via WhatsApp.
Absolutely. Choose Pickup at checkout and we'll send the address & a time slot.
Checkout & Payment
It's faster, more personal, and lets us confirm stock before any payment is taken. We accept EFT, Snapscan, or cash on delivery.
We do not store payment details. Your delivery info lives only in your WhatsApp chat with us.
Products
Always. We source via authorised distributors and provide proof on request.
Most are — each artisan page lists ingredients. Ask us if you need specifics.
Returns & Support
Unopened items can be returned within 7 days. Fragrance — once seal is broken — cannot be returned for hygiene reasons.
WhatsApp is fastest. Email also works for written records.
Still have a question?
A real person, on WhatsApp, in minutes.
Message ConciergeOr visit our contact page.